Last updated: October 30, 2024
This Privacy Policy describes how miaskin.fr (hereinafter “the Store”, “we”, “our” or “us”) collects, uses and protects your personal information when you visit our site or use our online services.
Please read this Privacy Policy carefully. By using our Site, you accept the practices described here.
1. Changes to the Privacy Policy
We reserve the right to update this Privacy Policy to reflect changes in our practices, legal requirements, or other operational reasons. Any revisions will be posted on the Site with an updated “Last Updated” date. Users are encouraged to periodically review this page for any changes.
2. Information Collected
a. Information you provide directly
When you use our Services, certain personal information is collected directly from you, including:
• Contact details : name, postal address, telephone number.
• Order information : billing address, shipping address, payment confirmation.
• Account information : username, password and security questions.
• Purchase information : items viewed, added to cart, saved (loyalty points, reviews, referrals, gift cards).
• Customer Service Information : Communications exchanged through our Customer Service for any questions or requests.
Some services require you to provide this information. If you do not provide it, some features or services may be inaccessible.
b. Information Collected Automatically
When you visit the Site, we collect information automatically to improve our services and better understand your interaction with the Site. This data includes:
• Usage data : pages visited, duration of consultation, clicks.
• Device and browser information : device model, browser type, IP address.
• Cookies and similar technologies : used to collect browsing data and optimize your experience.
You can configure your browser to manage or disable cookies; however, this may limit certain features of the Site.
c. Information obtained from third parties
We may receive information about you from third party providers, including:
• E-commerce platforms : for order fulfillment and account management.
• Payment institutions : to process financial transactions (credit card payments, billing addresses).
This information will be treated in accordance with this Privacy Policy.
3. Legal Basis for Processing
Under the General Data Protection Regulation (GDPR), our processing activities rely on several legal bases, including:
• Contract execution : for order and account management.
• Legal obligations : to meet legal requirements.
• Legitimate interest : for security, fraud prevention and service improvement.
• Consent : for direct marketing activities and the use of non-essential cookies.
4. Use of Personal Information
We use your personal information to:
• Provide services : process orders, manage accounts, arrange deliveries, manage returns and exchanges.
• Marketing : Send promotional communications via SMS or postal mail, only if you have consented to this.
• Security and Fraud Prevention : Detect and prevent fraudulent activity.
• Improving Services : Improving your user experience and optimizing our Site.
5. Sharing of Personal Information
Your personal information may be shared with third parties in the following cases:
• Service providers : for IT management, payment processing, data analysis, cloud storage and order fulfillment.
• Business and marketing partners : in connection with promotional activities with your consent.
• Affiliates : as part of the internal management of our group of companies.
• Business transactions : in the event of a merger, acquisition or transfer of assets.
• Legal Obligations : To comply with the law, respond to legal process, or protect our rights.
6. Duration of Retention of Information
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal obligations, resolve disputes, and enforce applicable agreements.
7. Your Rights
In accordance with data protection legislation, you have the following rights:
• Right of access : obtain a copy of the personal data we hold about you.
• Right of rectification : correct inaccurate or incomplete data.
• Right to erasure : request the erasure of your personal information, subject to legal retention obligations.
• Right to restriction : temporarily restrict the processing of your data.
• Right to portability : receive your data in a structured, machine-readable format, or transmit it to a third party.
• Right to object : refuse the processing of your data for personal reasons, in particular for direct marketing purposes.
• Withdrawal of consent : withdraw your consent for processing based on it, without affecting the lawfulness of previous processing.
You can exercise these rights by contacting our Customer Service by telephone at 0744301703 or by post at the following address: 60 Rue François 1er, 75008 Paris, FR. We will process your request within the time limits provided by law.
8. Information Security
We implement technical and organizational security measures to protect your information from unauthorized access, loss, destruction or disclosure. Although we maintain rigorous security standards, we cannot guarantee absolute security.
9. User Generated Content
Our Site may allow the posting of product reviews. By submitting content, you agree that it will be public. We do not control the use of this content by third parties and disclaim any liability for any disclosure by third parties.
10. Use of Cookies
Cookies and similar technologies are used for the proper functioning and optimization of our Site. You can choose to configure your browser to manage or disable cookies; however, this could affect the user experience.
11. International Transfer of Data
Your information may be transferred to and stored in countries outside the European Economic Area. We ensure that any transfer is governed by recognized legal mechanisms, including the European Commission's Standard Contractual Clauses.
12. Complaints
For any questions or complaints about our processing of your personal information, please contact our Customer Service by phone at 0744301703 or by mail at the address indicated above. You can also submit a complaint to the competent data protection authority (CNIL in France).
By using our Site, you acknowledge that you have read this Privacy Policy and accept the practices described.
