Loss, theft, breakage insurance

Customer : any natural or legal person aged at least 18, registered on the platform and making an online purchase of products.

Order : purchase of products made by a customer via the platform.

Company : company operating the platform, registered with the Paris Trade and Companies Register, having its registered office at 60 Rue François 1er, 75008 Paris, with a share capital of €1,000 and an intra-community VAT number: FR90948032339.

Products : physical goods offered for sale, such as clothing, accessories, etc.

Customer Service : Customer support available Monday to Friday, 9am to 7pm, via online chat.

What is loss, theft and breakage insurance?

This option, available when selecting your delivery method, allows you to obtain a refund or resend of products in the event that your order is lost by the carrier. It is particularly recommended for orders containing multiple items.

Terms of Use:

1. Terms and Conditions

1.1 In the event of non-receipt of your order or one of the items, the customer undertakes to provide a sworn statement indicating the products not received.

1.2 The customer understands and accepts that this certificate may be used for legal proceedings in the event of false declaration.

1.3 The Company undertakes to process the Customer's request in good faith if no proof of misrepresentation is established.

1.4 To activate this insurance, the customer can contact the after-sales service by online chat or by telephone at 0744301703 .

1.5 The customer agrees to wait up to 30 days (from the order date) before claiming insurance, allowing the company to locate the package and complete delivery.

2. Price

2.1 The price of loss, theft and breakage insurance is indicated in euros, all taxes included, and is not negotiable.

2.2 The company reserves the right to change the price of the insurance at any time.

3. Period of validity

3.1 The insurance is valid for 60 days from the order date.

By placing an order, you confirm that you accept and comply with these general terms and conditions of sale.