Refund Policy

“Customer”: any legal or natural person aged at least 18, registered on the Service and making an online purchase.

“Order”: acquisition of Product(s) made by a Customer via the Service.

“Company”: SASU ECLIPSE CORP, with capital of €1,000, registered with the Paris Trade and Companies Register under number 948 032 339 , intra-community VAT number FR90948032339.

“Products”: any physical product offered for sale.

“Customer Service”: support service available Monday to Friday, 9 a.m. to 7 p.m., via online chat or by telephone at 0744301703 .

Right of withdrawal

Any consumer who has placed an order on our site has a period of 30 working days to exercise their right of withdrawal without having to provide a reason or pay penalties, with the exception of return costs. Products must be returned in their original packaging and condition, accompanied by the order number. To make a return, please go to our “Returns & Refunds” page. The withdrawal period begins on the order date.

Cancellation of order before shipment

In accordance with Articles L. 216-1 et seq. of the French Consumer Code, the Customer may, subject to the conditions of Article 8.2, cancel his Order by sending a request by email, provided that the package has not yet been handled by our logistics services. No refund will be granted if the delay is due to an address error attributable to the Customer or if the package has already been shipped. Subject to compliance with these conditions, the Company undertakes to reimburse all sums paid, including delivery costs, within a maximum of 14 days following receipt of the cancellation request by the Customer.

Non-receipt of order

To avoid any abuse, the Company has detailed access to the delivery tracking of its packages. Consequently, it reserves the right to refuse refund requests for "non-receipt" if the carrier confirms delivery to the Customer. In the event of a dispute, an investigation may be opened; to do this, the Company will request a copy of both sides of the Customer's identity document as well as a sworn statement confirming non-receipt of the package.

Return outside the withdrawal period

Any consumer who has placed an order on our site has a period of 30 working days to exercise their right of withdrawal. The products must be returned in their original packaging and condition, accompanied by the order number. If the Customer submits a return request beyond this period, the Company reserves the right to refuse said request, regardless of the reasons given.

By checking the box "I agree to the terms & conditions" when ordering, you acknowledge that you have read and accepted all of our refund policies.