General Terms and Conditions
Terms and Conditions
These general conditions of sale are concluded on this website www.miaskin.fr published by the company SASU ECLIPSE CORP, owner of the brand "Mia Skin", whose head office is located at 60 Rue François 1ER, 75008 Paris.
Agent Louise is available via our live chat to answer any further questions you may have.
Our store is hosted by the “Shopify” platform, which provides us with the e-commerce infrastructure enabling the sale of our products and services.
1 – DEFINITIONS
“Customer”: any legal or natural person aged at least 18, registered on the Service and making an online purchase.
“Order”: purchase of Product(s) made on the Service by a Customer.
“Company”: SASU ECLIPSE CORP with capital of €1,000, registered with the Paris Trade and Companies Register under number 948 032 339 , intra-community VAT: FR90948032339.
“Products”: physical product offered for sale.
“Customer Service”: support service available to the Customer from Monday to Friday from 9 a.m. to 7 p.m. via online chat or by telephone on 0744301703 .
2 – APPLICATION OF THE GTC
These general terms and conditions of sale (GTC) apply from the moment an Order is placed on our website. The Customer must read and accept them before each Order by checking the dedicated box.
These T&Cs, which the Company may modify at any time, take precedence over any other document, except for specific conditions issued by the Company.
3 – ORDERS
3.1 Orders may be placed from any country. They will be processed in accordance with these General Terms and Conditions, subject to the legislation of the Customer's country of residence.
3.2 To place an order, the Customer must:
• select your Products (size and quantity);
• check the Order summary;
• choose the delivery method;
• validate the Order and confirm the payment.
The Customer may correct errors before confirming payment and must accept these T&Cs by checking the dedicated box.
4 - SECURE PAYMENT
4.1 Payment is due upon ordering, by bank card (Shopify Payments) or in installments with Scalapay.
4.2 Payment information is encrypted to ensure its security. The transaction is immediately debited once payment is confirmed.
4.3 By validating his payment, the Client authorizes the Company to debit the total amount.
All transactions are secured by SSL encryption.
5 – PRICE
Prices are indicated in euros, all taxes included. The Company may adjust its prices at any time. The order is invoiced at the rates in effect at the time of validation.
6 – DELIVERY
Items are shipped within 20 business days, but most are sent within 10-12 days. During peak periods, delivery may take up to 3 weeks. For any delays over 30 days, please contact our Customer Service.
7 – WITHDRAWAL
In accordance with Article L.121-20 of the Consumer Code, the Customer has 14 days to withdraw without having to provide any justification, with only the return costs remaining at his expense. The products must be returned in their original condition with the order number.
8 – CANCELLATION
8.1 If the Company exceeds the delivery time, the Customer may cancel the Order by contacting Customer Service.
8.2 No cancellation is accepted if the delay is due to an error in the Customer's address.
8.3 In the event of cancellation, the Company will reimburse the sums paid, including delivery costs, within 14 days of receipt of the cancellation request.
9 – CUSTOMER COMMITMENT
9.1 The Customer confirms that they are of legal age or have obtained authorization from their legal representatives.
9.2 The Customer undertakes to use the Products purchased for strictly personal purposes.
11 – COMPANY GUARANTEES
All Products benefit from the legal guarantee of conformity. In the event of non-conformity, the Customer can return the product and request a refund via the dedicated page.
12 - FORCE MAJEURE
The Company is not liable in the event of non-performance due to force majeure, as recognized by case law.
13 - INTELLECTUAL PROPERTY
All elements of the website, including the underlying technology, are protected by intellectual property rights and belong exclusively to SASU ECLIPSE CORP.
By validating the box “I agree to the terms & conditions”, you accept these terms and conditions.
